Returns, Refunds and Exchanges.
Karhu does not cover the cost of returns from the UK. Returns from the UK can be sent to the address listed below. This address is located within the UK. Therefore, duties and taxes do not need to be paid.
Karhu Holding BV
Hethersett NR9 3AY
Note: Including your order number in the reference field of the shipment label or including your packing slip will help in processing your return/refund as quickly as possible.
Returns from the Eurozone:
If you choose to return for a refund, we'll provide a prepaid return-shipping label for orders within the eurozone and a refund for the amount you paid for the returning item, minus a €5.00 restocking fee per return.
The prepaid return-shipping label is included in your shipment, in case the return label is missing in your shipment, you must notify us at customerserviceEU@karhu.com within 14 days of the date the product was delivered to you.
The returned product must be received by our facility within 21 days of the date the product was delivered to you. We will process your refund as soon as possible, after we have received the returned product, and within a maximum of 30 days.
Prepaid shipping labels are only provide on orders that are shipped from within the Eurozone.
RETURNS FROM FINLAND AND FRANCE:
When you would like to return your order from Finland or France please visit the following webpage: www.karhu.com/returnseu
On the page you can generate your prepaid return label.
Returns from Switzerland & Norway:
If you choose to make a return from Switzerland or Norway, you may choose any carrier for the return shipment. The shipment must be delivered to the address of our European warehouse (see below) for a refund. The returned product must be received by our facility within 21 days of the date the product was delivered to you and be in proper condition. We will process your refund as soon as we have the returned product and within a maximum of 30 days.
When a customer would like to receive a refund, they must send the return shipment at their own cost (including duties and taxes) to the following return address:
Bleckmann Nederland BV
7575 BJ Oldenzaal