Returns

Returns and Refunds

 

We accept returns of all items within 15 days of receiving the order with the right to full refund, minus a return fee of £5.00. A return label by Royal Mail is included in your shipment and a refund for the amount you paid for the returning item, minus a £5.00 shipping fee per return will be charged. If you are missing the return label or need to make a second return, please email our Customer service department at customerserviceEU@karhu.com to provide you a new return label.

 

Your return will be accepted if the goods are returned in the same condition as when you received the order. If the item has been used, damaged, washed, altered or missing tags/labels (for apparel), we are entitled by law to charge you a fee for the depreciation of the item. 

We will process your return and issue a refund as soon as possible or within maximum of 30 days. Refunds will be issued via the original method of payment.

 

The return process applies for orders being shipped and returned from UK only.

Exchanges

We don't do exchanges at Karhu at the moment. If you would like to change your item for a different color or size, please return your item and place a new order.