Returns and Refunds


We accept returns of all items within 15 days of receiving the order with the right to full refund. As of February 7th, 2024 a return label by Royal Mail is included in your shipment and the returns are free of charge. If you are missing the return label or need to make a second return, please email our Customer service department at to provide you a new return label.


Returns of orders placed before February 7th, 2024


For orders placed before February 7th, 2024 the return should be made directly at our warehouse to the address listed below. This address is located within the UK and no duties or taxes need to be paid. 

To process your return and refund as quickly as possible, please include your order number in the reference field of the shipment label or include your packing slip 

Karhu does not cover the cost of these returns. 

Return address in the UK: 

Karhu Holding BV  
Station Court, Unit 1
Station Lane  
Hethersett NR9 3AY  


Your return will be accepted if the goods are returned in the same condition as when you received the order. If the item has been used, damaged, washed, altered or missing tags/labels (for apparel), we are entitled by law to charge you a fee for the depreciation of the item. 

We will process your return and issue a refund as soon as possible or within maximum of 30 days. Refunds will be issued via the original method of payment.



We don't do exchanges at Karhu at the moment. If you would like to change your item for a different color or size, please return your item and place a new order.