• FAQ'S

GENERAL

Yes, you will receive an order confirmation email within 48 hours after you have placed your order.

In the United States we accept Visa, Mastercard, American Express, JCB, Discover, Elo, and Diners Club debit and credit cards. Also we accept Klarna Pay Later.

In Australia, Ireland, Italy, New Zealand, Spain, and the United Kingdom we accept Visa, Mastercard, and American Express debit and credit cards. In Ireland, Italy, United Kingdom and Spain we also accept Klarna Pay Later.

In Canada we accept Visa, Mastercard, and American Express debit and credit cards.

In Denmark we accept Visa, Mastercard, and American Express debit and credit cards. Also we accept Klarna Pay Later.

In Germany we accept Visa, Mastercard, and American Express debit and credit cards, Bancontact and Klarna Pay Later.

In The Netherlands we accept Visa, Mastercard, and American Express debit and credit cards, Bancontact, as well as payments using iDEAL. Also we accept Klarna Pay Later.

In Belgium we accept Visa, Mastercard, and American Express debit and credit cards, as well as payments using Bancontact, and iDEAL. Also we accept Klarna Pay Later.

In Sweden we accept Visa, Mastercard, and American Express debit and credit cards, as well as payments using Klarna Pay.

Lifestyle shoes typically don’t restock except for Synchron Classic OG, Mestari and Albatross Carry Over models as well as the Fusion 2.0 Black/Black.

Running shoes will be restocked through their season. Running styles typically refresh every year and a half. 

You can find a complete list our Karhu stores and our dealers' stores by clicking on STORES.

DELIVERY

From this website we ship to all European countries within the Eurozone as well as to the UK.

If you would like to order from our North American website please use the following link: USA From that website we ship to the USA, Canada, Mexico, New Zealand and Australia.

RETURNS

Yes, we offer a 14 days returns policy.

If you choose to return for a refund, we'll provide a prepaid return-shipping label for orders within the eurozone and a refund for the amount you paid for the returning item, minus a €5.00 restocking fee per return.

The prepaid return-shipping label is included in your shipment, in case the return label is missing in your shipment, you must notify us at customerserviceEU@karhu.com within 14 days of the date the product was delivered to you.

The returned product must be received by our facility within 21 days of the date the product was delivered to you. We will process your refund as soon as possible, after we have received the returned product, and within a maximum of 30 days.

We only provide a pre-paid return label on orders that are shipped from within the Eurozone.

RETURNS FROM FINLAND AND FRANCE:

When you would like to return your order from Finland or France please visit the following webpage: www.karhu.com/returnseu

On the page you can generate your prepaid returnlabel. 

RETURNS FROM UNITED KINGDOM (PER 18-12-2020):

When you would like to return your order from the United Kingdom.

You can ship it to the following address:

Karhu Holding BV

5 Station Court

Station Lane

Hethersett NR9 3AY

RUNNING SHOES

When fitting running shoes we recommend going up half a size in the Ikoni and Ikoni HiVo.

The Fusion and Synchron fit true to size with the Synchron being a slimmer fit.

The Fulcrum is a midsole technology found primarily in our performance shoes.  It is designed to move you forward efficiently.  Karhu shoes produce less vertical and horizontal oscillation – or “bounce” producing more forward momentum in every stride.

Ortix is what gives KARHU “fit” which is based on data driven insights. The data collected from over 2 Million runner's feet.

Ortix refers to the shape of the midsole, volumes of the upper and overall measurements of the last.

HiVo provide a higher volume upper to accommodate thicker or broader feet, and feet with common problems like bunions, calluses and corns.

A specific last and upper pattern for a women's foot. Only available for the Karhu Fusion.

Yes! We have running shoes with increased support to help guide your foot through a more natural gait.

Check out the Fusion and Synchron which contain longer variations of our fulcrum piece to help smooth out pronation. 

LIFESTYLE SHOES

From our experience with fitting Lifestyle we recommend to go up half a size in the Albatross, Aria and Fusion 2.0.

For the Synchron Classic and Trampas order a full size up.

The Mestari and Legacy are the most true-to-size in our experience.

It is not recommended to use a washing machine to clean shoes.  We recommend using a dry hairbrush or toothbrush to remove debris from the outsole, midsole, and upper.  Mix warm water with a small amount of laundry detergent to make a cleaning solution. Remove laces and insert. Proceed to use a clean cloth with the cleaning solution to clean the laces, insert, and any areas of the shoe that are dirty.  Avoid submerging the shoe or soaking it completely.  Repeat on any area again if necessary.  Remove excessive moisture with a dry cloth or stuff your shoes with newspaper overnight.  Let the laces, insert, and shoe air dry completely before use.